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Sold us tickets which were sopposed to include lugage we paid for seperately. At the airport it turned out the lugagge was not included - agency's mistake (maybe intentional). Cost us additional 120 EUR. 2 months later, no refund, no one to talk to. And this was not even their first mistake on our case. Terrible service and illegal conduct.
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This is the worst place to buy anything from. I paid $375 to get a credit of $934 and never got...
Hi Ruti,
Thank you for your valuable feedback here on Sitejabber. I'm sorry to read that you have had a cause to complain about our services.
Whether baggage is included in a flight ticket fare or not depends exclusively on the fare basis rules of the flight carrier and we inform the customer about the same when a specific flight is selected at the time of booking, and also in the email confirmation of the reservation.
Baggage can be pre-booked when you complete your reservation on our website for an additional charge or by contacting our Service helpline after the reservation confirmation and at least 24 hours prior to your journey. Any other charges need to be paid directly to the airline upon check-in at the airport.
I'm sorry to hear that you have been unable to reach us to discuss your inconvenience further so I'd like one of our Agents to investigate your case and get back to you. Could you please reply to our private message with more details and confirming your Bravofly ID.
Kind regards,
Bravofly