Ruth S.

I have never been treated so poorly by Customer Service in my life. I placed two separate orders on the same day for two sets of sheets in two different colors. There was a promotion of 20% off and free shipping. My credit card was charged twice. I only received one set. I called to find out where the other set was and was told the system automatically cancelled my order. The charge remained on my credit card. I was told it is impossible to have been charged ultimately calling me a liar. Customer Service is in the Philippines. I waited three days for a Supervisor to call me back. I finally asked to speak to someone in the US. I got the same explanation. I decided to purchase the second set if I could get the same promotion. They agreed to the 20% off but not free shipping. They have now lost a customer for $13.80. I am sending the first set back and I am told I will see the credit in 4-6 WEEKS! They keep my money for 4-6 weeks. I WILL NEVER ORDER ANOTHER THING FROM CUDDLEDOWN. The worst customer service ever!

WARNING: DO NOT USE TASK RABBIT! AND DEFINITELY DO NOT USE KEVIN M. If there were "O" stars, that is what I would have chosen. Task Rabbit is not worthy of even one star. I hired a Tasker (as they are called) to move some boxes and one piece of furniture from the basement to the first floor where I was storing things at a friend's house. We agreed on 4:00 pm because my intention was to spend the evening going through the contents of the boxes. At 3:30 pm he texted to say he would be there between 6-8 because of rain and traffic. I asked for 6:00 pm because I knew it would take me several hours to do what I needed to do. I was at someone else's house so I did not want to inconvenience them any more than I had to. The Tasker kept texting saying he was one exit away off of the Mass Pike (1.5 miles). Then he texted to say he got off at the wrong exit. The bottom line is, he still was not there at 9:00 pm and I texted and said don't bother coming. His texts in response were so rude and unprofessional. Stating that I wasted 3 hours of his time--he wasted five hours of my time. I contacted TaskRabbit on line to complain asking for an apology from both the company and the Tasker. I got a form letter offering me $25 off to try them again. When I called today I was told the message came from a Senior Advisor and they do not take phone calls. I would say that is probably because they would spend all day listening to complaints. This company is a SCAM. I would NEVER use them again.