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ruth r.

Contributor Level

Total Points
80

1 Review by ruth

  • DressLily

1/31/15

Tip for consumers:
Do Not Buy Anything from here they Steal Your money!!!!!
I ordered a package it never came i contacted tthem they said they can only redund 85% back wtf!!! 5o cover their bulls $#*! shipping for an itemm they clearly never sent i did try to hunt down the tracking# fake one they gave me long story shot buy nothing from them they steal hard working money!!!!!!

Service
Value
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Returns
Quality
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CustomerService R. – DressLily Rep

Dear ruth r.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

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Lj H.
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