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Ruth L.

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Experience: Home & Garden

Member since October 2019

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1 Review by Ruth

Worst experience of ordering furniture the hassle of toing and froing is not worth ordering from this company. Their Customer service is mediocre and they definitely do not go out of the way to try to help correct your order.

We ordered the Hercules dining table with 8 chairs and brown check seat covers in the middle of September inside the store, customer service inside the store was wonderful and we paid extra to have it delivered within 2 days.

Friday morning the delivery men came, was a little bit excited and what was delivered was someone else's cancelled order, the same table however completely different chairs. We decided to keep the table and the delivery men took back the chairs. We opened the table to find the metal pole to extend the table was bent so wouldn't extend and at the side of the table the wood had a small split. We spoke to customer services who were helpful after the 3rd time of calling because apparently they had no record of us ringing up the first 2 times and they arranged for us to have our correct chairs and another table top delivered but we would have to wait 1 & half weeks so we waited.

I received a text message with my allocated time slot and was told I would receive a 30 minute phone call before hand (like my first order) the deliver came before the time slot so I wasn't around and I had no call to say they would be 30 minutes.
Finally the second table top and 8 chairs arrived. We opened the table top first to find the table had completely split on one side, we then checked the chairs which were fine 8 chairs all correct but the seat covers weren't I had 6 brown check which I wanted and 2 beige. We rang customer service straight away who just said we can arrange another delivery in a couple of days and they apologised, we asked if the furniture could be quality checked before it went out to delivery but the answer was that they don't quality check once it is at the depot to be released. We are now waiting for our 3rd table and chair covers to be delivered but will not know what it looks like until it arrives as Oak Furniture Land do not quality check.

Come on Oak Furntiure Land you are supposed to be selling top of the range wooden furniture and you cant even organise your furniture to be quality checked and delivered on time.

Overall I would recommend not going with Oak Furniture Land because you will just spend over a month unpacking and packing the boxes back up for them to just "Keep Trying" to get it right.

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