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ruthjanew

Ruthjane W.

Contributor Level

Total Points
185

1 Review by Ruthjane

8/23/17

Beware! This site overcharges by scamming customers into paying for a whole year! Crosswordhobbyist is a crossword puzzle generating site. It advertises a "free trial". When signing up for the "free trial" they require credit card information. I tried the site one time only and cancelled the same day. They advertise that the membership can be cancelled at any time, however when I cancelled the first time, I did not receive an emailed notification and had no idea my membership was still in force until I received a bill for $80.60 on my credit card a month later. Crosswordhobbyist posts on their website that the cost is $4.95 per month or $51.00 for a year. However, the billing page defaults to the year membership. I have no idea why I was charged $80.60. I never knowingly indicated that I wanted the service for a year. In their policy, they state that once a free trial is used they will not refund your money. I communicated with them at least 6 different times stating my situation and the fact that I had tried the site only ONCE. They refused to refund my money. Beware. They are out to scam you. I would highly recommend not using this website.

kristens63
Kristen S. – Crossword Puzzle Maker Rep

Hello Ruth Jane!

We are very sorry for your experience. Normally an account can be cancelled at any time before the billing period. After the billing period, customers may request a partial refund. In this particular instance, it seems a chargeback was filed with the account in question still open. If a chargeback is requested before a cancellation, then our customer service team is unable to fulfill a cancellation.

Again, we greatly apologize for the confusion. We will review how our payment options are presented to ensure customer clarity. It seems the yearly dual-site subscription for Crossword Hobbyist and My Word Search was selected in error, as opposed to the single-site monthly billing option. In the meantime, we do recommend that potential customers review their options carefully before beginning the free trial, then contacting us first with any questions or concerns.

Ruthjane Has Earned 5 Votes

Ruthjane W.'s review of Crossword Puzzle Maker earned 5 Very Helpful votes

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