Ruth J.

Last month went to Verizon and set up a prepaid account for unlimited high speed data and a phone. After discounts they said it would cost me $55 a month plus tax. So I authorized automatic monthly withdrawals to pay the future charges. After the first automatic payment was made, I found that they had downgraded my plan without notifying or contacting me to the $30 plan and reduced my high-speed data to 1/2 GB per month, and my hot spot stopped working correctly. When I called them they said they wanted another $40 a month in order to give me the same service that they initially agree upon. What really hurts is that the process took many hours of my time which is precious. If you need to contact customer service allocate 2-4 hours. I would not recommend verzion to anyone if you have a viable alternative.