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ruth H.

Contributor Level

Total Points
81

1 Review by ruth

  • TinyDeal

8/3/16
Verified purchase

I put two orders which was cancelled by tinydeal. Only got refund for one, and never got refund for another. The order with refund showed the status "refund", and another without refund showed the status "cancelled". I contacted the company, but they did nothing but keep telling me to call my bank. Come on, my bank only received one refund OK? The order status in the system already told everything. The company stole my money.!

Service
Value
Shipping
Quality
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TinyDeal S. – TinyDeal Rep

Dear ruth,

We are sorry to hear about that. As TinyDeal is a big company with over 12-years history, our customers have certain expectations. We don't want to deceive any single customer.
After checking, we found that our system has already refunded your money $3.27 for another order on the day cancelled your order. It is now being handled by your card issuing bank. But different bank has different policy, so the speed of handling refund is different. If you want to know the exact date of the refund, you could ask your card issuing bank.
If you have any other problems, do not hesitate to contact us at service@tinydeal.com, we are here for you.
Hoping for your kindly understanding, thank you.

Best regards
TinyDeal.com

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