After a friend accidentally pressed a button, resulting in me buying a Spotlight feature, worth £44.99, I contacted Bumble to make them aware of the mistake. All I got back was some robotic response saying it's in the Terms and Conditions and can't be rectified. I'm now going to be in rent arrears due to this, resulting in more stress at an already stressful time. I received no empathy at all. This is how they make their money. How ironic that a company trying to promote love, lacks compassion and any kind of humanistic response. If I could give them zero stars then I would.