RUTH C.

I have been trying to get a refund of $82 from a Christmas order I ordered for my daughter. They acknowledged the receipt of my return to then on 1/7/19. On 1/17/19 I finally got a response back via email that said that they were working on return orders from 12/17/19! They were over a month behind and now it's 2/23/19 and I STILL don't have a refund. In reading all the reviews it sounds like all the other reviewers have the same exact story! How has TOBI not been shut down! This is crazy! I am suspecting that the good review they received was from someone who has not had to make a return or possibly a plant by TOBI to offset the negative reviews.