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Ruth B.

1 Level 1 Contributor
  • 4 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Pets & Animals, Shopping

Member since July 2018

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4 Reviews by Ruth


There have been a few minor issues, mostly technical, they dont let you know how an item is being shipped, so it is difficult to know how to list my address. I live in an area where there is no home mail delivery, only PO boxes. Also, they wont ship some items, but wont tell you that until you place the order, and they are really good at splitting up the order and sending broken items.


Had service with Chewy for quite a while now, and things were good until recently. Prompt delivery, good customer service, replaced damaged products. But all of a sudden, shipments are late. I live in Montana and my stuff has always shipped from Texas within a week. Now they claim the Texas warehouse is out and they are shipping from Ohio. Last shipment was just a day late, not a big deal. But this one is taking a full extra week. Now I get that it's Christmas season and things are crazy and congested, but they shipped from Ohio to Kentucky to Minnesota to Montana. Now what kind of sense does that make? I cancelled my autoships and they don't even care that they lost another customer.


Wonderful customer service, they dont jack you around, resolve issues quickly, products are sent in a timely manner, and tracking information is always available


Ordered a pair of work boots from them, ten days later, still hasnt shipped, and they wont even investigate for 5 more days, so they are going to just $#*! around and say they dont know what happened to it. Never again.

Ruth Has Earned 6 Votes

Ruth B.'s review of Wal-Mart earned a Very Helpful vote

Ruth B.'s review of Chewy earned 3 Very Helpful votes

Ruth B.'s review of Kmart earned 2 Very Helpful votes

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