Impossible to understand contact folks. Charged twice within 5 min and contact person refused to remove one charge. He was rude, impolite, not good with english language. Gave me conformation number but would not repeat the number, continued to say let him talk and then he went silent? Asked if still there and said what can he do for me, for third time asked him to turn auto renew which is set automatically if you pay a dollar for 7 day access. In my case was charged twice? Two dollars and auto renew, now have to watch closley for the auto renew on either charge? What a bunch of total crap to get out of something each month