Tripadvisor have extremely unethical practices and seem to be in the habit of making false and defamatory allegations and manipulating reviews and rating (just like trustpilot), presumably to the benefit of other clients who are paying for their premium services.
I manage websites and SEO for clients among other things, and have a few restaurants and takeaways as clients who I manage Tripadvisor listings for.
Refusing to provide me with the information they are holding about me is in breach of the freedom of information act and GDPR compliance.
I have explained to them many times that I do not have any property or listing on Tripadvisor and I do not own or work for any restaurants, I am just a website designer. But they do not care and I have been forced to terminate al links/relationships with my clients on tripadvisor, because their unethical actions were affecting my client's listings and rankings.
I have since lodged a complaint with the ICO about this and their refusal to provide the data/evidence to prove their allegation, and they have also blatantly lied to the ICO as well, claiming they have sent me this information which they of course have not.
To whom it may concern,
It has come to our attention that individuals affiliated with your organization may have submitted unfavourable reviews of your competitors with the intent to manipulate property rankings on TripAdvisor. This is strictly against TripAdvisor policy and is against the law in many jurisdictions.
Reviews found to be in violation of our guidelines have been removed from our site. Please discontinue any attempts to subvert our system immediately.
Penalties have been issued to your listing and TripAdvisor is now actively monitoring your property for further submissions which violate our policies. Penalties may include:
Reducing your ranking in the TripAdvisor popularity index
Posting a large red penalty notice on your listing
Excluding your listing from TripAdvisor Travelers' Choice awards, top 10 lists, press releases, etc.
TripAdvisor takes attempts to manipulate our service very seriously. While we are deeply committed to preventing bias in our content, we will also work with properties who wish to remedy issues of this nature on their listing. The first step in this process is for property owners to speak with their staff and third-party vendors (e.g. Webmasters, social media agents, SEO specialists, etc.) asking about their activity on TripAdvisor and ensuring that they are aware of our guidelines and policies.
TripAdvisor Support Team, Content Integrity