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Russ J.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Computers & Technology

Member since October 2016

  • Review

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  • First Reviews

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1 Review by Russ

10/12/16
Spotmau,
I opened a ticket on Sept. 30,2016 (TID2311436) and have not yet received a satisfactory answer to my problem (Oct 12,2016). Problem: I am unable to access my Personal Safe and keep getting the message 'Password Mismatch.' How can I get pass this problem? Do you have a tool that I can purchase, or tell me how to access my safe? In my ticket I mentioned that I am running Windows 7 Pro, but I have received 2 emails stating that the product doesn't work well with Win 8 or 10. I'm running Win 7. Why hasn't anyone given me an answer so I can open my safe. You advertise 24/7 helpline, but no one can answer my concern. I am very disappointed with your service

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