Russell W.

Ever since the new ownership took over a year or two ago, the customer service is not only gone into the toilet but it has been flushed as well.
The Powell River Canadian Tire has management that thinks it's ok to walk by a very long line of customers waiting to go through a checkout (only one till open plus customer service that we're both involved in lengthy transactions) and doesn't call assistance for more cashiers and also does not open a till himself to help out. I finally asked the young lady on the till if she could please call for more tills to open as the line was getting even longer. This has been an ongoing problem since new ownership.
This is unfortunately pushing people to not shop local.
Too bad ownership really doesn't care in the slightest. I guess if they did care, they wouldn't have let go so much staff when they took over ownership.

My son purchased several anime DVDs and box sets. I used my credit card to purchase. Apparently, about a week or 2 later, my son (who is special needs) received an email that appeared to be junk as it was not identified as coming from Rightstuff. Today we received an email stating that the order had been cancelled. I called RightStuff to inquire as to the reason the order was cancelled and was told it was because I did not respond to this other email. Now they will not honour the price on the original order. Never, ever in all the years of purchasing online have I ever had to respond to an email to verify that I actually made the purchase. I do not recommend purchasing anything from Rightstuff. Find a different company that wants your business, because clearly, Rightstuff does not.
Jake H. - The billing address on the order and on the credit card are identical. As for having my sons name on the order, yes it was, as my special needs son like to receive packages addressed to him. This is something that we do frequently and until running into Rightstuf, this has never ever been a problem. As for the email sent to us, you are correct that it turned out to be *******@rightstuf.com. However, the only indentifier on my sons email was the personal name of someone. So as my son saw nothing other than a first and last name of someone he doesn't know, the email wasn't opened as it appeared to be spam.

Stay away from this company at all cost. They are not a standup company. If they were a standup company they would have honored the sale pricing, period.