Russell R.

Here is an update to the review I originally posted (below).

FiltersFast was finally successful in convincing its vendor to double-box the product to protect it during shipping.

FiltersFast and its customers shouldn't have to go through such an ordeal. However, I give FiltersFast credit for pursuing the matter until it was finally resolved.

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I purchased a product from FiltersFast.com.

I received the product in a reasonable period of time (drop shipped from the manufacturer). The product was damaged, and based upon the paperwork inside of the box, the product was previously returned by another customer. As instructed, I returned the product.

A replacement product was drop shipped by FiltersFast.com's vendor (the manufacturer). This product was received damaged.

I contacted FiltersFast.com's customer service ONE MONTH AGO. I still have not received a replacement product.

Customer service is polite, using sentences such as, "Thank you for your patience while we resolve this for you" but nothing is resolved.

All the while, FiltersFast has my money and I have no usable product. I've expended a lot of time via e-mail, telephone and driving to the Post Office to return the first unit that was delivered damaged.

Your time and peace of mind is worth more than FiltersFast.com is willing to deliver.