Russell K.

Such a poor service. I phoned up to ask about couriering a bike box, they said a sturdy bike box would be fine. When the box arrived it was crushed but fortunately had saved the bike inside, which was worth significantly more then the box.

However, the box was still worth £220. That they managed to buckle it by placing some heavy object on it is beyond me. The reason we were not allowed to claim on it, the box had not been packed in sturdy cardboard. This raises several points:-

1. If Sturdy metal is not able to support a heavy item and crumples under it, then what good would cardboard be?
2. Advice from Parcelforce was next to useless, they do not say that if your bike box is damaged and without cardboard you will not be able to claim it. The advice differs from the phone line to the website. Thats rubbish
3. By advocating the use of cardboard and sellotape, ParcelForce promote unenvironmentally friendly practices, using up needless resources and costs, when in actual fact, all they needed to do, was take more care.

This is a terrible company with a terrible service. Avoid Avoid Avoid

TP-*******

I would like to bring to the attention the terrible service of Transglobal Express.
https://www.linkedin.com/company/*******/

This is a truly terrible company who rips off their customers and has rude staff. I am in process of riding for charity. I paid £116.20 for a bike bag to be delivered to switzerland. It was to be collected on Tuesday 22nd Aug on a 1+ day service. We printed of all the documents they requested. Their driver appeared, named Dean, he was on the phone in an argument with a friend / associate when he rang the doorbell. He then refused to take the bike bag as he did not recognise the paperwork that we had produced for him as required by Transglobal themselves. He said he was in a hurry and dashed of without as much as a by your leave. Problem 1. Like all these things, there is a ripple effect.

In order to get the bike bag to switzerland, (it was needed there as I was riding to Switzerland to take part in the AlpenBrevet) It was required to get the bike back on the train, the TGV and the SNCF and finally the Eurostar, without it, the bike would not be allowed on the train. Finding a bike bag in a remote part of Switzerland was not feasible.

So, my partner and myself, who both work, were lucky that we had someone, my partners 76 year old father, who, at great inconvenience to themselves, took the big bag too their depot in London City Airport. I requested that he did not deposit the bike bag with the courier unless they could assure / guarantee that the bag would be delivered to me by Sat 26th August. This assurance was given and no further thought was given too it. We had a solution which at great cost to ourselves, we had found, without the help of Transglobal Express.

Problem 2. The member of staff, who accepted the bike bag at the London City Depot, firstly, did not know what days the depot in Switzerland would be open and secondly, when they could deliver the item. This was found out in hindsight, had we known their was a doubt, we could have at that stage still changed the tickets to include bike storage as a whole on the trains returning from switzerland.

The bike bag was not delivered, they then initially stressed that we would have to pay for its return, a further £120.

Problem 3. As a result of the incompetence of the driver, the company making the initial problem and failing to provide a solution, they further expected us to fund their mistake by paying for the return of the parcel they had expressly stated they would deliver and we had already paid for.

Please bear in mind, I am riding to raise money for charity. The company at this time was made aware of this.

On the return journey, as we had acted on advice and the assurance of representative of the company Transglobal Express, I was in the situation on Monday of being stuck in Switzerland with a bike, no clean clothes and a quandary as to how to get the bike bag. Bear in mind I have ridden 1170 km in the last week for charity. Somehow I managed to get parceling and padding enough, to manage to get the bike back on the trains in a dismantled state. This was not ideal, and parts of the bike were damaged as a result of the transit.

Problem 4. The ripple effect of the initial goods drivers failure to follow Transglobal procedures for customers which we had followed to the letter. His failure meant that
- we were £116.20 out of pocket as a result of the being conned fraudulently and negligently by Transglobal Express
- we were requested to pay a further £116.20 to have the bike bag and clothes returned.
- I would be required to pay for damages incurred on my bike during transit as a result of the failure of Transglobal Express
- my partner, her father and myself have lost many hours trying to resolve this issue, without, it would appear, any pro-active or customer focused motivation from this company.

I finally managed to speak to a lady called Anna, who was a supervisor, she has apparently offered for the company to pay for the return of the bike bag but not to include the initial payment for the service we paid for and which the company says it delivers.

This is a very poor service from a company that does not do what it says it does. The company even had the mendacity to blame UPS, the company who they say they were acting as an agent for. Clearly this company does not know its own processes and relies on the very ambiguity of the responsibility to the customer from the principal and agents.

This company, Transglobal Express does not behave in a manner conducive to ensuring its customers are looked after and get what they paid for. I have wasted £116.20 and incurred further significant costs and all the company can do is offer to return the bike bag. This is a poor excuse of a company that is lacking in ethics and moral fortitude. They do not do what they say they will, they do not deliver on time, they do not try to help customers find solutions.

This is the worst company I can possibly imagine. I have all the facts here, nothing is omitted which is not true. I can only suggest that if you are reading this article about this company, that you do not in anyway think of further use of them. They are useless and I would say fraudulent in how they go about getting people to pay money for a service which they clearly are unable to provide. It is disgraceful that they are allowed to get away with this. Especially so as they are taking advantage of people like myself, who are raising money for charity.