I thought it was a free dating site, and sure you can join and spend an hour putting in all your personal details for free but to contact someone costs. First there is a subscription $30 per month, then a $25 joining fee, then a further $20+ per month so that others can contact you back etc, Then more charges to buy coins! (There are other better constructed sites like pof and OKCupid that really are free)
After all that there are insufficient search filters and it takes an extra click and wait to refresh to see profile details so it takes ages to sort through the unsuitable people who are too tall, too short, wrong religion etc.
There are insufficient options or guidelines for body type so effectively Slim = anything from Skinny to Average, Average = Overweight and curvy could mean anything from slim wasted with curves to obese.
Two days after joining I tried to pause my subscription which is a very complex process and doesn't actually pause your subscription, so it will still expire at the same time even if you are unable to use it and it is difficult to find how to stop the auto renewals, one auto renewal for the sub's and another for the additional features. You have to find and stop both or you will keep getting charged every month.
Positive reviews are probably by staff or paid reviewers.
Hi Russell!
We're sorry you've had this experience with us.
Firstly, we can assure you that most profiles on our site are genuine - we take the security of our users very seriously and have a team of moderators working 24/7 to check all the reports we receive. If you find any suspicious profile, please report it using the 'Block and report' function and it will be checked asap.
Secondly, we try to make our app as user friendly as possible, which is why we have implemented a three-step profile deletion process. Simply:
1. Go to your own profile
2. Click the cog icon in the top right corner
3. Scroll to the bottom of the menu and click the 'Delete account' link
If you had any feedback on how we could make this better, we'd really appreciate it. We always listen to our users' voice to plan improvements on our platform!
Finally, the 'spam' that you mention may be invitations from your friends. You can unsubscribe from them by clicking on the icon at the bottom of the email. Also, if you wish, we can check if your account was correctly deleted. Simply send us a private message with the email address linked to your account and we'll look into it.
We hope this helps!