Russ C.

Very, Very Poor Customer Service with Predatory Inflated Shipping Costs...

While searching for a Streamlight Sidewinder Rail Mount, I came across this company who advertised a very competitive price for this small item; it fits into the coin pocket of a pair of jeans. I any event during the checkout process I found that the S&H was going to double the cost of the mount so I called them in hopes of getting an adjustment from the automated S&H estimator. No such luck, in fact I was told that they really don't care to sell to the small purchaser and only cater to larger buyers. So why I asked do they offer single quantity items? The CSR evaded a direct answer by saying their business model does not included the individual buyer. As a result they are doubling the cost of a small item so as to discourage its purchase by individuals. He even recommended my checking Amazon or eBay. So it worked, I purchased on Amazon, got free shipping and when it's time to purchase for my entire unit I will not be shopping from Big Supply Shop, ever...

BUYER BEWARE...!

Superior Graphics & Signs
http://www.edecals.com/
1835 Us Highway 9
Howell, NJ *******
Phone: *******101

I made an online purchase of a custom license plate frame. I made a selection of gold leaf lettering on a polished chrome frame. They charged me $36.00 + $7.95 S&H, $43.95 for one frame. High I thought but if it was of the quality and design I wanted then okay.
In short order I received the frame and I immediately realized that there was no definition from the letters and the polished chrome frame. When I showed it to my neighbor he first asked why there was nothing written on it. In addition, two of the letters are slightly peeling up on one edge that will only get worse as it is exposed to the elements and washing of my car.

I contacted them describing my dissatisfaction and requested a refund only to enter into a dialog with Kenny Barnaby that placed the entire fault on me and that I should have been fully aware of what I was purchasing. I commented that he is the professional and should have advised me of the issue of combining the two materials, he essentially replied that it was not his responsibility.

By the way, I made an order from another supplier and they not only assisted me in the design and order process the end product is perfect and cost $10.00 less, so there it is, it can be done if you are dealing with an honest and forthright business.

In any event, no refund, no customer care, no repeat business, at least from me...

So I say, Buyer Beware, you had best be an expert at the production of License Plate Frames, Signs, Banners and such products because if it's not as you expected or is somehow defective it's your fault for buying it! At least from these people...