Rukhsana S.

I purchased a desk from Groupon in July 2016 the photo of the desk was white. However, when I purchased it the desk was black. So immediately I phoned them only to be told I could not cancel and I had to have it delivered and then to return it even though I did not want it. It then took 6 weeks for them to collect. After constantly calling them they would give me a date for collection but no one would collect. After 6 weeks I found out they never processed my collection. The desk was in their warehouse since August 17th they asked me to provide proof which I did it is now the 23rd Sept and I am still waiting for my refund. I have sent so many emails and phone calls and each time I get fobbed off with excuses. It has cost me more in phone calls and time. I used to really like their offers but after this experience I will not be buying anything from them again. £90.00 is a lot to lose.