Ruby G.

I order a lot of things together, as it showed free delivery, but after a day i placed the order I get an email asking me to pay the customs which was almost 40% of what I paid. I still wanted the clothes so I paid, they promised that I will receive the order on EDD that was mentioned. But I did not receive the order. Every time i contacted them, like robots they kept telling me that you will receive your product by EOD. And then finally today when i contacted them, they say that I have to wait for 4 more days. Had ordered for my birthday, now i have to figure out something else, as my plans of wearing the dress i ordered is gone. Worst part is DTDC only called me to submit the KYC more than a week ago, since then neither their phone number works, nor there has been any response from their end. And if I contact ASOS they are just useless... Not going to buy again. NEVER EVER