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Ruby F.

  • 1 Review
  • 16 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since May 2020

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1 Review by Ruby

I ordered 2 pieces of clothing from here about 2 months ago, I knew it would take a long time as coming from Australia so knew what to expect and wasn't bothered but the postage already cost me about £10 to deliver to the UK on top of a £100 order. I got a postage card through my door yesterday saying I had to pay £27 customs charge??!!! I would never have ordered if I knew I had to pay this much! I've ordered from Australian sites before and never had this issue! I feel like I've been robbed! Looking at other reviews this has happened to other people so do NOT order from here unless you're willing to pay a ridiculous amount for customs charge. Really disappointed and they need to state this CLEARLY on the website. In the email they sent me they said I have to accept the customs charge in order to refund any of my items.. I really feel upset and like I've been scammed. Do not order if In the UK
Verge G. – Verge Girl Rep
Hey Ruby,

Unfortunately, due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

We are very sorry to hear that you have an import charge. We are really sorry, however unfortunately we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country when your order arrives into customs and are based on the value of the goods. The best thing to do is to check with your country's customs as they will be able to let you know how these fees are decided.

We do state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here: https://www.vergegirl.com/pages/shipping-delivery. We apologise for any inconvenience caused.

Can you please let us know what we can do to make this experience better for you? We look forward to hearing from you.

Thanks a million X

Ruby Has Earned 16 Votes

Ruby F.'s review of Verge Girl earned 16 Very Helpful votes

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