Everything I've ordered from this site has ended up being of very poor quality. Fabrics and knits are very low quality and look worse in life than in the snazzy photos with cute models. The designs of everything I ordered were all cut so that they could loosely fit almost anyone. I would have preferred better, fitted and sized patterns to these sloppy, loose designs.
And two of my garments had fake pockets (flaps) which were not flattering (right on the hips). At least if they had placed REAL pockets there, I'd put them to use, but what on earth is the point of designing a garment with flappy, fake hip pockets? No one's figure is flattered but such a ploy.
I have had to return 2/3's of my orders, and it is hairy and complicated, with funds going first to customer's "wallet." Then you have to request receiving what's in your wallet. This felt sneaky to me, as if it would be too easy to forget you have funds waiting for you.
Dear Renee,
I hope this message finds you well today. For your order placed on 01/29/2016 we have processed 2 refunds back to the Shein Wallet on 01/30/2016 and 02/06/2016. Our team has been making big improvements with our customer service with our updated policies and procedures. We will be depositing 1,000 Shein Points (equivalent to $10) to your account, in hopes you will give us a second chance. You will see the points deposited within 24 hours. Please let me know if you have any questions or concerns. Thank you and have a wonderful day!