I recently purchased a router (Orbi) that was supposed to be up to factory standards.
When I received it, after much frustration in attempting to set t up, I discovered it hadn't even been reset to factory settings!
After making this discovery, I reset it to factory settings and managed to get it setup. Unfortunately, it continuously rebooted randomly for the next couple of days so I went online to Newegg and tried to arrange a return and exchange for a new unit.
The Newegg "assistant passed me off to an offline " technical advisor" saying I'd be charged a one time, refundable fee for answering my questions. What question? I discovered that this "service" setup a recurring monthly charge on my PayPal account for $46/month!
Obviously, I cancelled this thanks to an alert from PayPal.
I finally got a return label and today discovered I'm being charged a $45 restocking fee because the supplier plugged it in and it came on!,
Avoid? Newegg's at all costs, they'll be yours!
Hi R P.! We are sorry to hear about the trouble you have had with some of your recent orders. OpenSky hosts thousands of different shops and, while a vast majority of orders are fulfilled successfully, there are issues on occasion and we are always happy to help. If you still have any outstanding order issues, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to check on the status of this shipment for you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer. As you have seen, if an order cannot be fulfilled for any reason, we will make sure you receive a full refund.