Purchased a guitar that ship next day, it should delivery on the 12-20-16.12-23-16 still no package. Tried to check shipping status on their web page no update. Tried calling got a message said they were having a holiday party and back open at 1:30. I tried until 5 there time still same message could not even leave a voicemail. Emailed their customer service which guaranteed 2 day answer still not a reply after 3 days later. My advice is do not buy their product and support a company that treat their customers like this. You should buy from someone that appreciate your business.