Roy G.

I bought a pair of Kith New Balance 990v4 8.5 for my son. Amazingly, they claim they were authenticated and were perfect, but they arrived in a New Balance Box clearly marked "SECOND". Not only were they seconds but they were not the Kith Collaboration. When I emailed customer service, I was told that the box that they came in was damaged so they sent me the box with the word "SECOND" stamped on it. I was never notified that the box was damaged as my son resells his shoes. Their final response was take it or leave it $20 coupon code for a future purchase. I'm actually going to take this one to Small Claims Court just to prove a point. They could have easily remedied this situation by refunding my money but they don't really care. I don't understand how you can say shoes are authentic when they are in box marked "SECOND". How is it that they were lucky enough to find a box marked New Balance 990 v4 size 8.5 with "SECOND" marked on it as a substitute box for the supposedly damaged box. What a coincidence. Absolutely ridiculous.