Roxanna B.

Two stars for the 5-star nurses! Thank you for being so kind and wonderful. Front-desk, like most of Vegas, unfriendly.

Billing dept 0-stars. After an accidental double pay in November 2020, I finally got my refund on 4/1/2021. If only I could charge you interest.

I booked a room for $14.99 at reservations.com. When I got to the hotel 5 minutes later, they told me I had 2 reservations. I immediately called res.com to cancel, they had 2 more reservations for me: 1 at 14.99 and 1 at $51! I was on the phone for an hour, got confirmation numbers, was told my credit card would be credited in 7-10 days. A month + later the charges showed up on my credit card. I called res.com and they sent me an email telling me the charges (only the $51) had been refunded to my credit card. They have no record of the other $14.99. The confirmation #'s they gave me are not working. Super lame. Unbelievable.