rowan b.

I ordered a usa asylum vest on a tuesday so I could have it the following week. I left for the weekend and when I returned on monday I found they sent me the wrong vest. It had the correct item number on the vest but it was not the asylum (it is something with tassels and buttons). I called the next day (tuesday) and they said they'll check their inventory and send out the correct vest and in the mean time they will email me a return shipping label. I was also told I'll get a call back when they have checked for my vest.
The next day (wednesday) I call the back to ask about the shipping label because I wanted to get the process started asap since the order is already a week late. The lady who answered said they checked and do not have the vest and wrote in the notes for my case that I am supposed to pick another vest instead (this was news to me...). I asked the lady whats upo with the label since it's supposed to be email and I want this to go asap.
They finally sent me the return label BUT it's a fed ex ground label and the (wrong) vest they sent me came usps so I cannot use the same shipping bag AND I have to take it to a fed ex facility to send off instead of having my mailman take it:(
They suggested I buy (not exchange) an xelement vest that costs $20 more than the asylum I ordered...

So I now have to wait a week for a vest I didn't even want and it costs $20 more plus I have to go to fed ex to send off their mistake. They do not offer any compensation for wasting my time (I asked) and they suggest I spend more money with them to fix a problem they made... VERY terrible business.