ross y.

Appalling. Had a faulty 8k lounge delivered after 15 week wait. They sent a repair person who made the situation worse. Now lounge is dysfunctional and unsafe. Now im told they need to take corner seat away for repair. This was last week. No active follow up. I spend the day trying to get some one to action repair only to be told i have to wait for manager tomorrow. They don't seem interested in addressing the repair in a timely manner. Again Absolutely useless support. Today i get a phone call. Informing me they can pick up the couch next Monday and will need a further week to do repair on this new couch. I asked to speak to the manager. I was told no manager available today either.
What I expect is prompt pick up and immediate repair and return. Not to wait a further 2 weeks on top of the 2 weeks that I have had the faulty, unsafe couch. At the very least a repair person should attend immediately to make the couch safe.