Ross m.

This would have to be the worst company i have ever dealt with

This would have to the worst company i have dealt with the dresses were cheaply made and did not fit and looked nothing like on the internet ( Made in China) not that this is a bad thing i don't think this company even seen the finished product that they sell. They contacted me when i email them and they told me to send photos of the dresses as i did. They emailed me and told me they would fix the dresses but it would cost extra. I told them no i will send them back and i want my money back
I got a email back saying that they will give me a 10% discount and keep the dresses i told them no what can i do with dresses that look horrible and the straps on one were so short my wife could not even get the dress on. Then they emailed me back and offered me 20% discount and keep the dresses and sell them to someone else
As i told them want a joke i bought them for my wife as she was going to wear one to our daughters wedding. We did all the right measurements for the dress to fit
I just want my money back and i don, t want the dresses i want to send them back and get my money back
I would never deal with this company as they still have not settled my refund our re-post address to send dresses back yet
I will be going to talk to consumer affairs
ONE OF THE EMAILS FROM THEM
We sincerely apologize for the problems you've encountered with the product. Sorry to disturb you again. We really try our best to make the dress and we spend a lot on buying materials for the dress, paying staff salaries, freight, the custom tax, and paying the money to the tailors and the designers and so on. But now, we have to return your money, that means we lose the money and the dress for nothing. Shall we refund you part of the amount but not full refund and you keep the dress? Beg for your understanding. What's more, if you return it, you need to pay high freight and should wait a few days for the refund. So how about we refund you 20% cost of the dress. If you accept, we will send money to you as soon as possible.
Yours,
Cooper from Minel
THIS IS THERE RETURN POLICY

Minel provides customer-friendly return policy:

All our dresses are newly made and inspected, no matter they are custom-made or standard size, so there is no need to worry about change and return if want to choose custom-made.
If you don't like the dress you ordered, you can return or re-make.
If there exists color shading, you can return or re-make.
If there are some problems with size, you can return or re-make.
Those who just want to order a dress for trying on is strictly prohibited. For we have limited time and energy to provide such service.
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