Ross H.

I posted a review about a well know energy supplier, which was based on my actual experience. It made no reference to any individuals, promotion, or exaggerations. It had actually been acknowledged on Trustpilot by the company that they made an error!

Yet, last month Trustpilot suppressed my review claiming it had "been flagged and removed by our automated software for having promotional references or suspicious review patterns." I contacted them to dispute this and they ignored my multiple email.

It very much appears to me that Trustpilot work with businesses (that can afford it) to improve there rating, via various methods, including suppressing negative reviews, all to the detriment of consumers.

I booked a car with Rentalcars.com and was quoted and paid a charge of £66.49. However when I went to collect the vehicle from Budget I was told that the rental cost was £144.36 and I was going to be charged an additional £77.87. I then spent over 30 minutes trying to get through to their customer service to resolve the issue. When I eventually got through I was reassured that I would pay no more that the original contracted amount of £66.49 and that if Budget did charge me the additional amount that Rentalcars.com would refund it.

However today they have contacted me and basically told me to get stuffed and that they won't refund me anything as the charges relate to supplement. Strange that this was never mentioned in any of the conversations I had at the time of collecting the car.

Clearly they are colluding with the car hire companies to shaft customers when they mess up.

Clearly seems to be some communication issues within the company. But I was fully refunded.