This is a horrible company to deal with. My mother was placed on O2 and when I did not hear from the company in a timely manner, I called only to find out that there was a problem with the doctors order, so they said. It was horrible to have to wait for a company who provides a much needed medical device to people who are in diar need. It took over 30 days to try to get it started that they had to get a new order from the doctor.
They were caught in lies several times only to try to pass the buck onto the doctor. They sat on the order instead of calling the doctor to get info they needed to complete the order until I called and asked "where is my O2?"
The reps that answer the phones are rude and unknowledgeable of their own equipment and policies.
I would stir very clear of this company. I hated to even give them.one star!