Rosie M.

I've been a UPC customer for years, I even took part of the Horizon trials and loved them but since Virgin Media took over it's been a nightmare. They constantly overcharge us then suspend our service and tell us if we pay in full they'll reconnect us and refund us in our next bill. Every month we're penalised for their mistakes and their customer service is atrocious. Every phone all is a argument that goes in circles with no end. They constantly neglect to tell you vital information that is also not on their website like you can only cancel a contract by email (took numerous calls and weeks to find that out) and they WILL charge and demand payment for their negligence and mistakes. They care about one thing and one thing only, getting their hands on your money.