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1 Review by Rosie

YOOX

YOOX

3/7/19

Placed several orders in the past with no issue. However, placed an order yesterday and the address defaulted to an old address in another state which I had previously deleted. When I called customer service, they were extremely rude, unhelpful and told me it was my fault. They were unwilling to update the address for me, despite the order not even being processed yet, and refused to cancel it and place a new order to the correct address. Their only advice was cancel the order then you can keep looking at the website to see if the item comes back into stock'. Left such a bad taste in my mouth, the manager I spoke to was patronizing and unkind. I will never be shopping here again.

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