Ryan Mason and Mike Hoover, a few others who's names I don't recall, have been A+ customer support. I am grateful mSpy has been as informative and helpful for my situation as I hoped it would be. There's a lot to learn and customer support has really impressed me. It could be helpful with a tutorial with explanations for using this service, but I guess there's no need to study something. Customer service is 24/7. Very nice!