Rose S.

They require me to file a claim on the basis that the package was stolen, but in the same email chain say that the delivery service is known to mark something as delivered before it is.

There's no reason to believe it was ever delivered, so it seems to me that they're telling me to be misleading and file a report. To make it even worse, the site to which they direct me to file the claim doesn't work for delivery outside the US.

The whole thing seems like a scam. I have no product and a credit card charge.

They may be okay for delivery with the US, but I would never use them from Canada!

I love city chic's selection and was delighted when I discovered them. However, if something goes wrong with your order, don't expect them to make it right. My order never arrived (I have to pay for shipping because I'm in Canada) and the customer service was appalling. It took them almost a full month to deal with. First they advise they'll arrange for a replacement package (great!), then they advise they're out of stock, then they advise they won't provide a refund and will only provide gift cards. I feel completely ripped off and it seems like they are making their poor logistics systems customers' problems and I'm out of pocket more than $350 (Canadian).

While I like their product, there is no way I will endorse them.

I recently made a purchase. I have no reason to doubt the authenticity of the product that will arrive (fingers' crossed), but I still wouldn't endorse them or shop there again. Their site fails to note the shipping country of origin, such that there can be significant duties to actually receive your product. The effect is that the price is way more than anticipated and, in my case I was preferring to shop within Canada and support a domestic sale, that wasn't achieved either.

I purchased a pair of heels and after only about 5-6 wearings, the heel broke (not came off the shoe - the heel literally broke). I contacted Vince Camuto and they refuse to replace them or deal with it at all. They say customers have to deal with the retailer where it was purchased, and then set out how they feel the retailer should deal with it. Needless to say, the retailer did not deal with it, and ultimately Vince Camuto does not stand behind its products.

They delivered a horrible product that looked like less than half of the photo, and then insisted it was a permitted substitution. Both the product and the service were awful.