Rose S.

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Total Points

2 Reviews by Rose


I purchased a pair of heels and after only about 5-6 wearings, the heel broke (not came off the shoe - the heel literally broke). I contacted Vince Camuto and they refuse to replace them or deal with it at all. They say customers have to deal with the retailer where it was purchased, and then set out how they feel the retailer should deal with it. Needless to say, the retailer did not deal with it, and ultimately Vince Camuto does not stand behind its products.


They delivered a horrible product that looked like less than half of the photo, and then insisted it was a permitted substitution. Both the product and the service were awful.

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