Rosemary L.

Terrible service, borderline shady company and just disgusting behaviour.

I ordered a MK jumper as a Christmas present and was told it's been delivered. On viewing the proof of delivery it's very clear that it wasn't delivered to my address. I contacted Hermes and House of Fraser - Hermes responded after 24 hours to apologise for the missing order and confirmed that it's been misdelivered to a wrong address. Hermes advised me to contact House of Fraser for a replacement item. Every attempt to contact House of Fraser since over a week ago has ended with the same response 'the package has been delivered'. I have completed their denial of receipt form, sent the screenshots of the email from Hermes and asked for a replacement item or simply a refund but they keep saying they need to hear from Hermes directly. Well Hermes responded to me after 24 hours, why is it taking over a week for you HoF?

They don't care about their customers, terrible customer service and shady return/refund practices. This brand is a horrible shadow of what it used to be. Shame on you House of Fraser - I'm no longer interested in dealing wit you as a company, no longer interested in a replacement item - just issue my refund and let me be done with your poor standards.

Shame on you House of Fraser for treating your customers with such disregard.

Ordered a dress from prom girl and paid $30 for international expedited delivery. Imagine my surprise when UPS said I had to pay an extra £29 upon delivery or my dress wouldn't be delivered! So I ended up paying over $60 in total for delivery to the UK.

Dress was also made of cheap material and nothing like the online picture - spent nearly $200 on a dress that I can even wear. Terrible