rose h.

I have shopped at DSW many times, and have bought many pairs of beautiful shoes. I was recently in Kingston, NY and had a very unfortunate experience. While i was shopping I received no help (there was one girl on the register but she was dealing with many customers). When I went up to the register that girl was helping another customer in front of me when another girl walked behind the register. I though I would be helped, by no the girl looked me in the eye and ignored me. I later found out that this girl was a manger (her name was Danielle). She stood there and just looked at the computer while the other girl was trying to get through the person in front of me (I think she could tell i was getting annoyed with having to wait). When i finally did go up the girl apologized for the wait and I said something about having to wait and the manager told me I should've come up sooner then if I didn't want to wait, it was at that point i looked at her nametag (i wanted to remember so i could tell someone she shouldn't be in customer service if she was going to speak to customers like that). After she left i asked the girl cashing me out that the manger should speak with her about her attitude, and she told me that girl WAS A MANAGER! DSW needs to double check who they're hiring.