Rose F.

I placed my first order with Zolucky. I received the majority of my order within three weeks. I was very disappointed with the blouses. The front of the blouses were as shown on their website. The back of the blouses were blank. After looking at their website again, I noticed that none of their pictures show the backside of clothing. I guess I now know why. I asked for a return of the blouses. This is what I received.

Sorry that you are not satisfied with the item(s).

Please note that customers must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.
Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.

Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.

I checked on the return shipping costs. It was over four times what I paid for the blouses. I will NEVER order from this company again.