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Rose C.

Contributor Level

Total Points
81

1 Review by Rose

  • KidzToPros

10/11/20

I paid a fortune for classes that were canceled. All communication with this business required multiple emails, plus me following up in chat or with a phone call to get any kind of response back.

In the end I was forced to do a chargeback to get my money back as they would not respond to any request regarding a refund, despite THEM cancelling the courses.

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Kirsten T. – KidzToPros Rep

Rose,

At KidzToPros, we understand how difficult it is for families when summer camps are cancelled due to external circumstances. We are sorry that our communication and customer service had not been up to the high standard we strive for. We offer our sincerest apologies and appreciate your feedback in order to make sure that our communication and customer service only continue to improve in the future.

We understand the disappointment of not being able to attend camp this summer, and we thank you for bringing your concerns to our attention. We take customer satisfaction very seriously and value all feedback from parents like yourself. Again, please accept our sincerest apologies.

Rose Has Earned 1 Vote

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