Rose C.

This is probably the first review i have ever written because i want to warn people of how bad this company is.

I ordered a dress a few months ago, it took a few weeks to arrive and when it did the first thing i noticed when i opened the packaging was a distinct fishy smell. It was awful!

Then i pull out the dress to find that the dress had't actually been finished as one of the back panels of the dress hadn't been joined.

I sent it back via their confusing and unclear returns policy, paying a further £17/18 in postage costs. I waited and waited and waited and received no refund or email about my return.

I emailed them:

Good afternoon,

After receiving my order from you I returned it to the address given as it was faulty.

I enclosed a letter explaining the faults on the dress and asked that you provide me with a full refund. I have not received this refund or any correspondence from you to acknowledge that you have received my return.

I sent the return tracked and signed on the 07/06/2015 so I know it has been received. I also requested that you reimburse me for the return postage which was a total of £17.20, as it was a fault with the dress that lead me to returning it.

I would be grateful for a response.
Many thanks

This was their reply:

Dear ****,
We feel so sorry for all the inconvenience brought to you but you know that your dress is made by our experience tailor who spent a lot of extra time on making it, there is no any size and quality problem, you can't make us undertake all the responsibility just because you don't like it.And as you know that our dresses are all custom made, we won't do the second sell.
We have spent a lot of labour and material on it, really wish you understand that.
We will not assume the shipping fee to China. And we will not refund the shipping fee to your country when the dress is shipped from China. Hope you can acknowledge that. We would just refund the amount of the dress to you.
We will arrange the refund as soon as possible!
Have a nice Day!
Kind Regards

I sent another email, to which their reply was:

Dear ****,
We have checked for your dress and there is nothing wrong with it. We have also cost a lot. The price of dress is our biggest sincerity and concession we can make up for it. Your acceptance will be highly appreciated to us!
Hope you can acknowledge that We will arrange the refund as soon as possible if you accept the suggestion.
Have a nice Day!
Kind Regards

After feeling totally ripped off and outraged at their rudeness i have twice asked for details of their complaints policy - which they have not provided as it probably doesn't exist!
I have demanded my refund back and will push for my reimbursment for the £40 postage cost i paid.

NEVER USE THIS COMPANY.

I wouldn't be surprised if they wrote the good reviews themselves. Their customer service is so poor! More concerned with giving my money back to me at their loss than taking responsibility for what they've done. Total scammers.