After I downgraded my account they keep charging me. In order to stop the charges I had to be on the phone on hold for hours and they only refund the last month. They do NOT send any emails so you don't have proof that you actually selected to not pay anymore. So you have to delete the CC information from the account. I actually deleted the entire account and if anyone wants to file a lawsuit I am in, we would win for sure. A scam be aware!