Rosea R.

I would say that Aldo has the worst website customer help and worst delivery packaging ever. I ordered 3 different jewelries, 1 pair of earrings, 1 ring, and 1 necklace. Needless to say, I received my orders in 2 separate packaging, not sure why, and also the first package I received were so poorly packaged that both earrings and ring were broken during shipping. I tried to contact their customer service through the website email and it keeps coming up as error. Also, they don't provide another email so I am left to wait until the next business day to call them. Also, I am unsure why they separated my orders into 2 packages. They certainly don't care enough to ensure the items were packed properly to ensure safe delivery. They shipped my order in a black thin plastic bag with no bubble wrap or any other wrapping to make sure the earrings and ring don't break during shipping. I find it incomprehensible how this company doesn't even care enough to make sure the items get to their customers in good condition. I will never order from Aldo ever again because I can clearly see how little they care for their customers.

I wa a first time buyer and I didn't know that the refund policy was super easy, I was expecting to send the shirt back that we ordered, but they gave it out for free? I'm happy but I feel guilty to getting a free shirt. I hope their company continue to do well, they seem to care a lot about their customers so I will for sure re order in the future :) in overall happy with their customer support, they were quick and efficient.