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ROSA Z.

Contributor Level

Total Points
82

1 Review by ROSA

  • GotPrint.com

4/4/18

I don't know what is more disgusting, their "VELVET TRIFECTA" or their VELVET CUSTOMER SERVICE... After years of business with them, they did not care to replace my order for something worth my money. I WILL NEVER EVER DO BUSINESS WITH THEM, LET ALONE RECOMMEND IT.

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Alex M. – GotPrint.com Rep

Hi Rochi, we're sorry to hear you feel this way. Our Trifecta paper is the same paper we have used since we first launched, so we are a bit confused as to what the issue is. The order was for our 24pt Trifecta paper, and as promised, we printed your order on our 24pt Trifecta paper. We reviewed your chats with our company and you stated the paper was thin. Please use a gauge to measure the cards as we can assure you, the cards are 24pt. As for the "velvet" texture, this is just a description of the paper. To get a true sense of what the paper will feel like, it is always best to request a free sample kit. Please let us know if you have any questions. Thank you

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