SmartyWheel was very open with me that they were a startup company but have handled our situation with class and professionalism. We were looking for two hoverboards for our sons, and were able to take advantage of their BOGO offer. From the time we ordered to the time I received tracking information this company has answered every one of my questions and know quite a bit about these hoverboards. I was sincerely impressed, and I talked to 5 companies. Most were only interested in quick sales. This company chatted with me and my husband for over 3 hours the first day and 2 hours the next and only charged our card after shipment. Couldn't have asked for a better experience. I have recommended to many school friends who are also looking for this product as a Christmas gift.