Rosaling C.

I've been a JustFab member for 2 years now and I love them. I recently tried to get a friend to join but she said she didn't want to because of the horrible reviews. So I just wanted to put in my experience.

I did start exactly like everyone else, I wanted to buy a pair and didn't realise they automatically sign you up for a membership and take your money every month, so after 3 month of them taking out my money I called and tried to cancel and they said I would lose my credits if I canceled so I should use them first and then cancel. Fast foward 2 years later and I still have a membership.

First: Before you sign up. When you buy your first pair, they start your membership automatically. You have to call immidiately if you dont want to continue with them and to avoid any future charges.

Second: You can skip every month from the 1st to the 5th if you need to, personally they are not the only company that takes out automatic payments so it's not that hard to remember for me.*I skip alot just because you can't combined dicounts and credits and there are sales almost every month*

Third: Don't expect to wear the same size in every shoe it varies depending on the the style. As soon as your order gets to you, try them on. You have 30 days to request an exchange and after putting in the request you have 7 days to print the exchange label and send the shoes by post. If you just want a refund you pay like a fee of $5.95.

Lastly, Customer Service: I've called many times (I have their number saved to my contacts) and always talked to someone from the Philippines. I did have a problem once, the gentleman could not understand what shoe I wanted to exchange and kept saying the wrong one, he was still very nice.

It sucks so many woman have issues with them, they really do have great shoes!