Rosalie K.

My wallet was stolen, from what shouldve been a secure location, and the $100 gift card I received from Maurices for Christmas was inside. I called and emailed them on Jan 4, the day after the theft. I had no response so gave up. They got back to me 3 weeks later and asked for the gift card number so they could reissue the card. After multiple correspondences back and forth, i provided Maurices Customer service with the registration number on the receipt and a copy of the original receipt, which was the only document given by Mauruces when the gift card was purchased. Unfortunately maurices blacks out the gift card number except the last four digits on their receipts. I advised that I dont have the gift card number because the only place it was is on the card that was stolen in my wallet. Can they find the number since I gave all other information down to the minute the purchase was made. I even offered to send a copy of the police report.
After having to replace all my ID and cards, the hope Maurice gave me that they could replace the card made the situation more bearable.
In the end, I feel they wasted my time knowing that the only place the card number would be is on the gift card that was stolen. They say they cannot track gift card numbers so I guess somehow I should have written it down in case it was stolen. Theres no point in keeping the actual receipt. Its no help. If I could go back, I wouldnt have wasted my time contacting them.