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BEWARE! I wish I could give them a big zero
May 17,2016 I purchased 4 tickets
September 2,2016 - I receive an email that my reservation was cancelled and no other flights available with airline Dynamic Air.
Since September 2, I have been told to expect refund 30-60 days - 2 billing cycles.
Checked statements over and over no refund applied. CheapOair says refund was made- I asked for proof and received nothing. Chase has confirmed no refund was made to my account.
- I am very frustrated that it would take so long for a refund - for a cancellation that came from their end. Now they are saying the refund was done.
At this point I might never see my money again.
Tip for consumers:
Use another source- I recommend Expedia- never had this experience with them.
* CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Rosalba E.'s review of CheapOair earned a Very Helpful vote
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Rosalba, our apologies for the inconvenience Dynamic airlines has caused,. The airline went bankrupt that was the reason for the cancellation. As a travel agency, we have no control over the airlines operations and can only assist in getting this resolved. When the refund was processed, that means that we set the tickets up for a refund, we forward to an airline accounting firm, who then sends it to the airline for the final processing, and credit to your charge card, therefore it's not CheapOair that has the funds, but Dynamic airlines. On September 9, we did advise that the refund could take 1-2 billing cycles to hit your charge card, unfortunately when dealing with a bankrupt business, that can take alittle longer. Any travel company you would of used, you would be having the same concern, so using one over the other company, would have the same outcome. We did process the refund on our end, but ultimately, the airline has the final obligation to credit your account. Our apologies for the inconvenience.
CheapOair