Rory P.

Learn from the mistakes of others, including myself, stay away from Viagogo. I initially purchased tickets thinking I was going to save some money because the initial price for the Spanish Supercopa was going to be cheaper than other commonly used websites. I purchased two tickets for around $200 each and then all of a sudden when the purchase was finalized, it showed I paid $800 because of their hidden fees. I tried to get a refund and they said I could only sell it. This was frustrating because we were going out of the country to Spain to watch it. I tried to call and I couldn't get through because it wasn't three days before the event. I had to email them and a lot of the time they would reply with a standard, non-personalized email that gave generic information. Eventually we received e-tickets two days before the event because the actual tickets didn't get sent in time. It was nice they sent us these e-tickets but we honestly didn't get our hopes up until the tickets were finally scanned because of past reviews saying that tickets have been fraudulent. The price of the tickets were well below what we paid so I would say no-no to Viagogo. Poor company that only cares about transactional sales instead of building relationships. I'd be surprised if they were in business in 10-15 years. I will never purchase from Viagogo again.