Too many negatives to fully encompass the deceptive actions by this "company". Their posted phone contact number is not in service, which gives them control to use their chat room to perform the scams, eg;. This leaves no paper trail. Also, by not answering e-mails and failing to release account information about the transaction and password recovery for your account, they control the narrative. Finally, the methods of payment can and have been changed. Suggestion: Contact all of the applicable agencies to ACT in investigating and prosecuting them. Help to save other victims of this scam.