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CONTINUED REVIEW
Some of our issues:- first 3 nights were booked as triple share - when we had insisted on separate accom. (as above)
We paid extra for the single room for two nights in Normanton.
The accommodation at Croydon was also a triple share
Instead of the requested full day at the Cobbold Gorge, we were booked on a trans north bus for a 250km ride plus another 5hr train ride and further bus arriving at the Gorge at 6.30pm.
Upon discovering this- a rather unpleasant phone call was had with Robert at the Savannahlander and his remedy for solving our issue was
"Just let me know your credit card number and I will fix it"
We had to abandon the standard scheduled tour at this stage and join another tour group to allow for our stay at the Gorge as we had a late
Afternoon scenic flight booked. This change resulted in an extra $600 for alternate accommodation, meals and transfers - with no refund for unused meals accom. Transfers etc.
At the completion of our trip we contacted Robert in Cairns to arrange a
Meeting at their office to discuss out dissatisfaction. We were unceremoniously told that he had no intention of seeing us.
Well Robert - you will no doubt add your comment about us - so rather than a private office meeting, we can now discuss our trip with the world
Tip for consumers:
JUST CHOOSE A DIFFERENT SUPPLIER
Savannahlander. A great experience, wonderful to see the country after a long wet season.
But
I would suggest a different supplier if you are contemplating this trip. What a disappointment. Do your research!
If you follow their suggested trip you will spend 5 of your 6 days sitting in a train or bus between 6 to 10 hours p/day watching trees go by. The remaining day and 2 nights according to their advertising can be spent exploring Normanton.
Normanton has one main street. Your accommodation (managed by Amanda who was helpful well beyond her duties) is. 6 km out of town and from there you can spend a few minutes viewing a fibreglass croc - another 1km walk to the great information centre, pass a couple of pubs and then that's about it for your 40 hr stay.
Having done this trip once before - we were aware of what we wanted, what to see and where to stay. So we chose to fly to Normanton rather than the 10hr bus ride. (We hired a car to explore nearby Karumba)
The following requirements were asked for during phone conversations
No trans north bus services at all, 3 travellers, 1 couple and a single woman requiring separate accommodation plus 1 day and night at Cobbold Gorge to break the trip. (Perhaps the highlight of the trip a wonderful experience, stunning location, well mannered helpful staff and amazing meals).
What a mistake to rely on the phone calls... info not noted or forgotten, some comments relayed to us were a blend of fact and fiction.
We even sent an email requesting accommodation confirmation to be 1 x double and 1 single... with no reply.
Make sure every word is sent by email and be vigilant about the details if your receive a reply. At no stage did we ever receive a full personal itinerary of our amended trip
Don't pay 1 cent deposit until the entire trip itinerary is confirmed.
Book what you want to do and see... Not accept their basic itinerary as the only choice.
Tip for consumers:
Very poor customer service. Book with Qld rail
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